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If you encounter issues with the Monime WooCommerce plugin, check the following common problems and solutions.

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Common Issues

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”Payment gateway not configured”

Symptom: Customers see an error message when trying to pay. Cause: The API Token or Space ID is missing or incorrect in the plugin settings. Solution:
  1. Go to WooCommerce > Settings > Payments > Monime WooCommerce.
  2. Verify that both fields are filled.
  3. Ensure you copied the correct Space ID from your Monime Dashboard.

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Orders remain “Pending Payment”

Symptom: Customers have paid, and money has left their account, but the WooCommerce order status stays “Pending Payment”. Cause: Your website is not receiving or processing Webhooks correctly. Solution:
  1. Check that you configured the Webhook URL in the Monime Dashboard exactly as shown in the plugin settings.
  2. Ensure your website is publicly accessible (webhooks cannot reach localhost or password-protected sites).
  3. Check if you have a security plugin (like Wordfence) blocking incoming REST API requests. Whitelist the /wp-json/monime/v1/webhook route.

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”Invalid Signature” in Logs

Symptom: You see “Invalid webhook signature” in the logs, and orders don’t update. Cause: The Webhook Secret in your plugin settings does not match the Signing Secret of the webhook in the Monime Dashboard. Solution:
  1. Copy the Signing Secret again from the Monime Dashboard.
  2. Update the Webhook Secret field in WooCommerce.
  3. Alternatively, clear the field in WooCommerce to disable signature verification (not recommended for production).

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Checkout Page 404 or Redirect Loop

Symptom: When clicking “Place Order”, the user is redirected to a 404 page or back to the cart. Cause: Permalink settings issues or API communication failure. Solution:
  1. Go to Settings > Permalinks in WordPress and click Save Changes to flush rewrite rules.
  2. Check the WooCommerce Logs (WooCommerce > Status > Logs > monime-woocommerce-...) for API error messages.

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Support

If you cannot resolve the issue, please contact Monime support. When contacting support, please provide:
  1. Your Space ID.
  2. The Session ID of a failed transaction (if available in the order notes).
  3. A copy of the relevant logs from WooCommerce > Status > Logs.