Skip to main content

​
Common Issues

​
Monime does not appear in GiveWP

Check that:
  1. Monime Gateway is active.
  2. GiveWP is installed and active.
  3. The main Monime settings have valid credentials.
  4. The page has been refreshed after saving settings.
If the gateway still does not appear, confirm that there are no plugin conflicts preventing GiveWP from loading its payment gateway extensions.

​
Donations stay pending

Check that the webhook endpoint is configured correctly in Monime and that your site is publicly reachable. Most pending-donation issues come from one of these causes:
  • the webhook URL is wrong,
  • the webhook secret does not match,
  • a firewall or security plugin is blocking the request,
  • or the site cannot be reached from the public internet.

​
Invalid webhook signature

Make sure the Webhook Secret in WordPress matches the secret configured in Monime. If the secret was recently changed in Monime, update WordPress immediately so both sides are using the same value.

​
The donor is redirected back to the cart or a 404 page

Flush WordPress permalinks by going to Settings > Permalinks and saving the settings again. Also confirm that:
  • the checkout or thank-you page exists,
  • the GiveWP donation form is published,
  • and your site is not returning a redirect loop from a security or caching plugin.

​
Debugging Tips

If a donation does not complete cleanly, check the following in order:
  1. WordPress debug logs or plugin logs.
  2. Monime webhook delivery status.
  3. The donation record inside GiveWP.
  4. The browser return URL the donor received after payment.

​
Support

When contacting support, include the Space ID, the donation reference, and any relevant logs from WordPress or GiveWP. Useful information to provide:
  • the exact time the payment was attempted,
  • the donation reference or session ID,
  • the webhook payload if you captured it,
  • and any related PHP or WordPress error log entries.